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Overview
Our client, a security systems installation company, wants to reduce its turnover backlog in a strong growth context. KEPLER offers to apply “Lean Service” tools in order to reduce the lead time between the order and the invoicing of a project.
Context
Strong growth in activity which has led to a significant turnover backlog
Difficulties between the order and the actual installation of security solutions, leading to a delay in the turnover achieved and a lower EBITDA
Silos between Commercial and Technical teams resulting in nonproductivity and partial visibility of the upcoming workload for security installations planning
High complexity on the management rules for the records administrative validation
“Installation” range times that no longer correspond to the new product mix
A load adequacy process with nonstandardized capacity and does not have the appropriate tools
Objectives
Category: Gaining in sustainable productivity
Securing the orders process (production) and therefore reducing the backlog
Reducing customer lead time by 50% (operational target), via:
– Optimization of processes for the administrative records validation
– Optimization of site management and planning according to the PIC-PDP logic
– Management of the evolution of customer lead time (Business, Technical Installation, Invoicing)
The application of the Lean “basics” has enabled to obtain very significant results for the company’s finances. Lean is not just reserved for manufacturing, it applies very well to the world of Service.
COMPLETE VERSION
Discover the methodology, tools and results supporting this business case
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Quickly Converting Backlogs into Turnover for a Security Systems Installation Company
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