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Overview
Our client, expert holograms manufacturer, wants to implement a quality improvement plan for finished products. KEPLER offers a quality diagnosis on the field and a roadmap to meet the expectations of the customers.
Context
Company acquired by a French identity and security group
Strong will of the group to improve customer quality
Need to improve the customers quality of the company as part of a contract aimed at doubling their turnover
Quality teams understaffed for several months
Quality incidents encountered with the main client in recent years
Objectives
Category: Meeting Customers Expectations
Implementing a practical quality improvement action plan
Restoring an operational clientsupplier relationship beyond the commercial relationship
In an international context, the approach presented by KEPLER and supported by the supplier, has enabled to reconnect the company to its customers. This was possible by aligning with quality criteria and refining the codevelopment plan for new products.
COMPLETE VERSION
Discover the methodology, tools and results supporting this business case
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Implementing a Quality Improvement Plan for Finished Products, in Collaboration with the Customer
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