Defining the Digital Solution that will Optimize the CRM and SRM Processes of a Leader in Rail Transport - KEPLER

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Kepler pays the greatest attention to your personal data and undertakes to protect them, so that their collection and processing, carried out from this site, comply with Law No. 78-17 of 6 January 1978 amended relating to information technology, files and freedoms as well as to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable on May 25, 2018. These data are not transmitted to third parties and their shelf life is limited to 13 months from collection. For any questions about the processing of your data in this device, you can contact our data protection officer via our contact page. This form is protected by reCAPTCHA and the privacy policy and terms of service from Google apply.

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Overview

Our client, a leader in rail transportation equipment, has a large number of sites using varied information systems associated with digitalization initiatives. KEPLER supports its client in defining a digital solution that allows the optimization of its CRM and SRM processes.

Context

More than 100 sites around the world, spread over 5 Business Units, with very diverse sizes (5 to 500 people)
Varied maturity around the use of digital tools
Numerous local uncoordinated digitalization initiatives, mainly related to parts traceability issues
Different and complex tools used to manage customer, supplier and intercontinental information flows

Objectives

Category: Improve Responsiveness and Secure Availability

Define functional standards and build the digital roadmap

In a very diversified Supply Chain environment, with different trades, setups, organizations, and maturity levels, going back to the functional need allows an analysis of feasibility and an assessment of the relevance to deploy common digital tools.
Bernard Ouriou, Partner

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Defining the Digital Solution that will Optimize the CRM and SRM Processes of a Leader in Rail Transport