Defining the Digital Solution that will Optimize the CRM and SRM Processes of a Leader in the Rail Transport
Presentation
Our client, a leader in the rail transport equipment market, has a large number of sites using varied information systems associated with heterogeneous digitalization initiatives. KEPLER supports its client in defining a digital solution that allows the optimization of its CRM and SRM processes.
Context
- More than 100 sites around the world, spread over 5 Business Units, with very diverse sizes (5 to 500 people)
- An unequal level of maturity on the use of digital tools
- Numerous local uncoordinated digitalization initiatives, mainly related to parts traceability issues
- Different and complex tools used to manage customer, supplier and intercontinental information flows
Objective
Category: Improve Responsiveness and Secure Availability
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Define functional standards and build the digital roadmap
In a very diversified Supply Chain environment, with different trades, setups, organizations, and maturity levels, going back to the functional need allows an analysis of feasibility and an assessment of the relevance to deploy common digital tools.Bernard Ouriou, Associate Director
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