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Presentation
Our client, an outfitted wheelchairs manufacturer, wants to improve its service rate and accelerate its customer lead-time. KEPLER supports its client in analyzing the non-performance causes and implementing a corrective action plan aimed to improve its service rate.
Context
Serving the distribution points in 3 days after the customer order: outfitted chair constitution with more than 60 options
Seven industrial sites around the world and 3 product ranges
80% of parts procurement carried out through distant sourcing (India)
A big diversity to manage in production with 160 suppliers and 7000 active components
Supply on the forecast with many shortages and overstocks
The KEPLER intervention was focused onfield support for the organization. The animation work allowed the teams to identify and align with the natural causes of nonperformance and the mobilization of the businesses -procurement, supply, trade, logistics- on dedicated action plans.
Complete Version
Discover the methodology, tools and results supporting this business case
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Improving the Service Rate and Accelerating the Customer Lead-Time of a Wheelchair Manufacturer
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