window.KEPLER = {};
window.KEPLER.obsolete_browser_url = "https://www.kepler-consulting.com/en/obsolete-browser/";
window.KEPLER.ajax_url = "https://www.kepler-consulting.com/ajax.php";
// Check deprecated browser
// Cookie first
var cookies = document.cookie.split(';');
var cookieFound = false;
for (var i = 0, j = cookies.length; i < j; i++) {
var cookie = cookies[i];
if( cookie.indexOf( 'ke_deprecated_browser' ) === 1 ) {
cookieFound = true;
var value = cookie.split('=')[1];
// Check value to redirect or not if cookie found
if( value == 1 ) {
window.location.href = window.KEPLER.obsolete_browser_url;
}
}
}
// No cookie
if ( cookieFound == false ) {
setTimeout( function() {
// AJAX check
// Creating & executing a new XMLHttpRequest
var request = new XMLHttpRequest();
request.open( 'POST', window.KEPLER.ajax_url + '?action=ke_check_deprecated_browser', false );
request.setRequestHeader( 'Content-Type', 'application/x-www-form-urlencoded; charset=UTF-8' );
request.setRequestHeader( 'X-Requested-With', 'XMLHttpRequest' );
request.onload = function (e) {
// console.log('RETURN AJAX RESPONSE DEPRECATED');
// console.log(request.readyState);
// console.log(request.status);
// console.log(request.responseText);
// console.log(request.statusText);
if ( request.readyState == 4 ) {
if ( request.status == 200 ) {
var xhr = JSON.parse( request.response );
if( xhr.data.deprecated == true ) {
var value = 1;
} else {
var value = 0;
}
// set cookie for next visit ( 30 days here )
var date = new Date();
date.setTime(date.getTime() + (30 * 24 * 60 * 60 * 1000));
document.cookie = 'ke_deprecated_browser=' + value + ';expires=' + date.toUTCString() + '; path=/';
if( value == 1 ) {
window.location.href = window.KEPLER.obsolete_browser_url;
}
}
}
};
request.send();
}, 10 );
}
var breeze_prefetch = {"local_url":"https://www.kepler-consulting.com","ignore_remote_prefetch":"1","ignore_list":["wp-admin","wp-login.php"]};
//# sourceURL=breeze-prefetch-js-extra
https://www.kepler-consulting.com/wp-content/plugins/breeze/assets/js/js-front-end/breeze-prefetch-links.min.js
window.OneSignalDeferred = window.OneSignalDeferred || [];
OneSignalDeferred.push(function(OneSignal) {
var oneSignal_options = {};
window._oneSignalInitOptions = oneSignal_options;
oneSignal_options['serviceWorkerParam'] = { scope: '/' };
oneSignal_options['serviceWorkerPath'] = 'OneSignalSDKWorker.js.php';
OneSignal.Notifications.setDefaultUrl("https://www.kepler-consulting.com");
oneSignal_options['wordpress'] = true;
oneSignal_options['appId'] = '56cd43ab-0f90-4677-8acd-d5ea1240b570';
oneSignal_options['allowLocalhostAsSecureOrigin'] = true;
oneSignal_options['welcomeNotification'] = { };
oneSignal_options['welcomeNotification']['title'] = "Thanks for your interest to get notified!!";
oneSignal_options['welcomeNotification']['message'] = "We will make sure, you receive highly informational contents from us.";
oneSignal_options['welcomeNotification']['url'] = "https://www.kepler-consulting.com/en/insights/";
oneSignal_options['path'] = "https://www.kepler-consulting.com/wp-content/plugins/onesignal-free-web-push-notifications/sdk_files/";
oneSignal_options['promptOptions'] = { };
oneSignal_options['promptOptions']['actionMessage'] = "We’d like to keep you informed of KEPLER’s latest news and updates.";
oneSignal_options['notifyButton'] = { };
oneSignal_options['notifyButton']['enable'] = true;
oneSignal_options['notifyButton']['position'] = 'bottom-left';
oneSignal_options['notifyButton']['theme'] = 'default';
oneSignal_options['notifyButton']['size'] = 'medium';
oneSignal_options['notifyButton']['showCredit'] = false;
oneSignal_options['notifyButton']['text'] = {};
oneSignal_options['notifyButton']['colors'] = {};
oneSignal_options['notifyButton']['colors']['pulse.color'] = '#003f64';
oneSignal_options['notifyButton']['colors']['dialog.button.background'] = '#003f64';
/* OneSignal: onesignal_initialize_sdk filter preventing SDK initialization. */
OneSignal.Slidedown.promptPush() });
function documentInitOneSignal() {
var oneSignal_elements = document.getElementsByClassName("OneSignal-prompt");
var oneSignalLinkClickHandler = function(event) { OneSignal.Notifications.requestPermission(); event.preventDefault(); }; for(var i = 0; i < oneSignal_elements.length; i++)
oneSignal_elements[i].addEventListener('click', oneSignalLinkClickHandler, false);
}
if (document.readyState === 'complete') {
documentInitOneSignal();
}
else {
window.addEventListener("load", function(event){
documentInitOneSignal();
});
}
Overview
Our client, a French leader in the retail banking industry, wants to overhaul its branch concept. KEPLER offers to implement a new customer space concept following the mapping, design and optimization of the customer’s experience and needs.
Context
In a context of reconquest in a very competitive sector, the bank wants to modernize its network of aging branches in order to:
Offer the maximum of local services
Modernize its image with customers and prospects
Stand out from its competitors
Objectives
Category: Magnifying Customer Experience
Defining precisely the different uses expected and projected by customers and prospects (beyond architectural concept at first)
Defining the essentials (common core) and the complements/variants (according to the potential for conquest, the branches size, the existing expertise, the existing markets, the other uses)
The initial idea was really to transform the bank branch with a “customer-dedicated space” that could be adapted to different routes and uses. Also, instead of optimizing or modernizing an existing one, we started from scratch to accommodate all expectations as diverse as more security at the ATM, the opening of the space (transparency) or the modular uses of the place based on an urbanization of different needs. The result and the customer feedback lived up to expectations beyond the superb implementation of the concept by the architect.
COMPLETE VERSION
Discover the methodology, tools and results supporting this business case
Home
Business Cases
Redefining the Branch Concept of Banking for a Retail Banking Industry Leader
window.KEPLER.lang = "en";
window.KEPLER.ga_tracking = true;
window.KEPLER.ga_tracking_id = "UA-68630459-1";
window.KEPLER.recaptcha_site_key = "6LcCCrsZAAAAAOIzGRZzFWj7c7Lc86fdyo7Yagv6";
window.KEPLER.newsletter = {
"title": "Subscribe\u0020to\u0020our\u0020newsletter",
"description": "Receive\u0020our\u0020Quarterly\u0020practices\u0020updates\u0020\u003A\u0020Articles,\u0020Webinar\u0020Replays,\u0020Studies\u0020and\u0020Latest\u0020Business\u0020cases.",
"plezi_tenant_id": "602940c0f420874bfbc1fd7c",
"plezi_form_id": "60b1f49ad59cbc3581ad0f3e",
"plezi_content_web_form_id": "60b25a42d59cbc3576ad1224",
"legal_notice": "Kepler\u0020pays\u0020the\u0020greatest\u0020attention\u0020to\u0020your\u0020personal\u0020data\u0020and\u0020undertakes\u0020to\u0020protect\u0020them,\u0020so\u0020that\u0020their\u0020collection\u0020and\u0020processing,\u0020carried\u0020out\u0020from\u0020this\u0020site,\u0020comply\u0020with\u0020Law\u0020No.\u002078\u002D17\u0020of\u00206\u0020January\u00201978\u0020amended\u0020relating\u0020to\u0020information\u0020technology,\u0020files\u0020and\u0020freedoms\u0020as\u0020well\u0020as\u0020to\u0020Regulation\u0020\u0028EU\u0029\u00202016\/679\u0020of\u0020the\u0020European\u0020Parliament\u0020and\u0020of\u0020the\u0020Council\u0020of\u0020April\u002027,\u00202016\u0020applicable\u0020on\u0020May\u002025,\u00202018.\u0020These\u0020data\u0020are\u0020not\u0020transmitted\u0020to\u0020third\u0020parties\u0020and\u0020their\u0020shelf\u0020life\u0020is\u0020limited\u0020to\u002013\u0020months\u0020from\u0020collection.\u0020For\u0020any\u0020questions\u0020about\u0020the\u0020processing\u0020of\u0020your\u0020data\u0020in\u0020this\u0020device,\u0020you\u0020can\u0020contact\u0020our\u0020data\u0020protection\u0020officer\u0020via\u0020our\u0020contact\u0020page.\u0020This\u0020form\u0020is\u0020protected\u0020by\u0020reCAPTCHA\u0020and\u0020the\u0020\u003Ca\u0020href\u003D\u0022https\u003A\/\/policies.google.com\/privacy\u003Fhl\u003Den\u0022\u0020target\u003D\u0022_blank\u0022\u0020rel\u003D\u0022noopener\u0022\u003E\u0020privacy\u0020policy\u0020\u003C\/a\u003E\u0020and\u0020\u003Ca\u0020href\u0020\u003D\u0020\u0022https\u003A\/\/policies.google.com\/terms\u003Fhl\u003Den\u0022\u0020target\u0020\u003D\u0020\u0022_\u0020blank\u0022\u0020rel\u0020\u003D\u0020\u0022noopener\u0022\u003E\u0020terms\u0020of\u0020service\u0020\u003C\/a\u003E\u0020from\u0020Google\u0020apply."
};
(function() {
var expirationDate = new Date();
expirationDate.setTime( expirationDate.getTime() + 31536000 * 1000 );
document.cookie = "pll_language=en; expires=" + expirationDate.toUTCString() + "; path=/; secure; SameSite=Lax";
}());
//# sourceURL=pll_cookie_script-js-after
https://www.kepler-consulting.com/wp-content/themes/kepler-consulting/library/js/app.d2df6e6d3ad03ad57af7270ab2f44837.js
