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Overview
Our client, a retail banking leader, wants to implement a new disruptive managerial model, applied to its banking network. KEPLER offers to implement an approach based on the design of a new “managerial team” network model, replacing the historical position of the Agency Manager.
Context
Various manager surveys have highlighted the challenges of the Agency Manager function, who must simultaneously: be the chosen intermediary for customer satisfaction, the business development leader, the manager/coach for his teams, the manager of his agency, the compliance manager, the risk guarantor, etc
The function of Agnecy Manager is no longer attractive and is no longer seen as a career lever
Objectives
Category: Maximizing the Efficiency of the Distribution Model
Co-building and deploying a new network managerial model both locally (the Agency Manager) and at the level of the Sales Department (Sector Managers, market facilitation)
Creating new candidates and avoiding the rise of PSR (Psycho- Social Risks) in this population
This mission was a huge challenge, since it is a 40 years management culture based on the agency manager, the only manager in his agency, which had to be transformed.
COMPLETE VERSION
Discover the methodology, tools and results supporting this business case
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Business Cases
Implementing a new Disruptive Managerial Model Applied to a Banking Network
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