Overview

Our customer, who helps farmers diversify their activities and develop their business, is looking to revitalize its B2B network and rethink its membership and associated pricing model.
KEPLER helped its customer to set up a Voice of Customer program and to build and deploy various sales organization scenarios.

Context

  • Need to regain B2B attractiveness, given a declining membership base (unfavorable demographic trends, increased competition with the arrival of new players) without losing historical members
  • Development of new “exclusive member” services with high added value for B2B target groups
  • Need to improve model profitability to ensure brand sustainability

Objectives

  • Review the overall value proposition and identify services to be withdrawn or improve
  • Offer new exclusive services and how to finance them / ROI
  • Overhaul the way B2B network members’ annual fees are calculated

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