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Présentation
Notre client, un acteur de la santé à domicile, souhaite recentrer ses équipes sur les activités commerciales et centraliser ses tâches administratives.
KEPLER l’accompagne dans la définition et la mise en place de ce hub.
Contexte
Une équipe de 240 infirmiers unis autour d’un réseau de 37 agences en France
Une offre de soins incluant l’acheminement de matériel médical et la planification de soins par les infirmiers : perfusion, nutrition artificielle, insulinothérapie ou assistance respiratoire
Une base de 10.000 patients, dont une partie pour troubles chroniques (~50%), l’autre souffrant de maladies aigües, avec des besoins en soins non prévisibles
Une décision de régionaliser des activités support pour libérer du temps au personnel en agences
Un hub efficace doit impérativement "récupérer" les tâches administratives des équipes terrain.
EN VERSION COMPLÈTE
Découvrir la méthodologie, les outils et les résultats obtenus
Business Cases récents
Filtrer les cas clients par secteur
Tous les secteurs
Agroalimentaire
Automobile et Mobilité
Biens de Consommation FMCG
Distribution, retail & e-Commerce
Private Equity
Santé Pharmaceutique
Services du tertiaire
Home
Cas clients
Créer un centre d’appels régional pour un acteur majeur de la santé à domicile
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