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Présentation
Notre client, clinique de référence, souhaite optimiser son modèle de flux patients pour améliorer son niveau de marge opérationnelle.
KEPLER propose un diagnostic suivi d’un modèle de flux, permettant de recentrer les équipes sur des tâches à forte valeur-ajoutée.
Contexte
Un premier plan d’action productivité a été lancé sur les secteurs : ambulatoire, chirurgie, bloc et stérilisation depuis 2 ans
La direction veut adresser le sujet du flux patient pour optimiser les ETP et améliorer le CA
Le flux patient commence avec la préadmission et se termine avec la sortie et la facturation du patient
Le traitement du flux patient implique 1100 ETP dont 300 pour la facturation. La digitalisation de la préadmission a déjà été lancée
Objectifs
Catégorie : Sécuriser le Business Plan
Définir un modèle cible du flux patient entre préadmission et sortie permettant :
d’accroitre le chiffre d’affaires grâce aux ventes additionnelles en rendant les tâches administratives plus efficaces
d’identifier les métriques clefs afin de piloter ce modèle et améliorer la productivité
La complexité d’une telle mission réside dans la construction d’une organisation cible permettant de gérer des flux de patients non-maitrisables par définition (patients, accompagnants, ambulanciers...).
EN VERSION COMPLÈTE
Découvrir la méthodologie, les outils et les résultats obtenus
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Cas clients
Définir le modèle cible du flux patient chez un acteur de référence de l’offre de soins
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