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Présentation
Notre client, une enseigne de distribution d’équipements de la maison, souhaite améliorer son service aux clients professionnels en optimisant ses flux SAV.
KEPLER propose un diagnostic des flux physiques et informationnels permettant de définir les modes opératoires cibles pour le flux retour.
Contexte
Enseigne avec 3 ans d’existence, distribuant 15 000 produits à des clients professionnels et réalisant 45M€ de chiffre d’affaires
Des flux logistiques complexes avec du fret, de la messagerie, de la livraison directe ou en point-relais
Des flux retours de plus en plus complexes et volumineux à gérer, générant des écarts importants sur inventaire (1,3M€ d’écart en N-1)
L’état des lieux a permis de mettre rapidement en évidence la multiplicité et la diversité des supports utilisés pour traiter les flux
EN VERSION COMPLÈTE
Découvrir la méthodologie, les outils et les résultats obtenus
Business Cases récents
Filtrer les cas clients par secteur
Tous les secteurs
Agroalimentaire
Automobile et Mobilité
Biens d'équipement
Biens de Consommation FMCG
Chimie, Energie et Utilities
Distribution, retail & e-Commerce
Santé Pharmaceutique
Home
Cas clients
Améliorer la qualité de service et de satisfaction client en optimisant les flux SAV d’un distributeur d’équipements de la maison
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