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Présentation
Notre client, leader de la banque de détail, souhaite mettre en place une nouvelle organisation des conditions et méthodes de travail pour plus de synergie entre les métiers d’expertise réseau. KEPLER propose la conception, l’expérimentation puis le déploiement de nouveaux espaces et méthodes de travail pour favoriser l’efficacité individuelle et la synergie entre les équipes.
Contexte
9 métiers d’expertise front-office (soit plus de 120 collaborateurs) présents dans plusieurs lieux à Marseille et regroupés dans un nouvel espace emblématique de 2500 m2
Ces expertises sont : le centre d’affaires entreprise, le pôle professionnel, l’international, les experts flux, l’habitat en ligne, les experts engagement, la promotion immobilière, la banque privée, la banque d’affaires
Objectifs
Catégorie : Maximiser l’efficacité du modèle de distribution
Regrouper 9 expertises métiers disséminées à Marseille sur un seul lieu emblématique qui doit devenir la vitrine de la Banque, et qui doit véhiculer une image de professionnalisme, de lieu de travail moderne et efficace, d’innovation et d’engagement en matière de RSE
Générer de la synergie entre métiers / services et du « coulissage » client vers les bons experts grâce au rapprochement des expertises
Les deux enjeux principaux d’une telle mission sont :
EN VERSION COMPLÈTE
Découvrir la méthodologie, les outils et les résultats obtenus
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Filtrer les cas clients par secteur
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Cas clients
Mettre en place une nouvelle organisation des conditions et méthodes de travail pour un leader de banque de détail
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